FAQs

REFUNDS/EXCHANGES

We'll refund products that are still in new condition with tags. We are flexible with timeframe within reason, we're talking 2-3 weeks, 4 would be pushing it unless it's a special occasion like Christmas. If the product is something we no longer carry, it will not be refunded. 

Sale items won't be refunded. In most cases it's from the previous season and we won't be carrying it any longer. However, if you need to exchange it for a different size and we still have it in stock, we'd be happy to exchange it. 

Exchanges accepted under similar circumstances as refunds.

 

SHIPPING

Orders will be shipped within three business days of purchases made before noon, pending information verification and credit card approval. Most orders are filled within one business day though. Orders over the weekend typically ship out the following Tuesday, the store is closed on Sundays and Mondays. If an order is placed on those days and is needed more urgently, please contact us via email, welcome@eastforksupplyco.com or by phone 714-788-0732.

If orders are refused upon delivery or are returned to us for whatever reason, the purchase will be refunded the price and tax but the shipping charges are non-refundable.

INTERNATIONAL SHIPPING

At the moment, we don't do international orders. If you would like to place an order outside of the US, please contact us and we can try to make arrangements. 

 

Please contact us with any questions or concerns and we'll do our darndest to figure it out.

welcome@eastforksupplyco.com

714-788-0732